We offer same day delivery within Houston Texas for orders placed before 5pm CST. Free deliveries on orders above $85. Next day delivery available for orders going to neighboring cities.
- Shipping rates on orders depends on the weight of the product(s) and the shipping destination.
- Shipping costs are based on the method you choose at checkout and your location. Your shipping charges are usually discounted and will automatically calculate during the checkout process, prior to completing your order.
- Standard Shipping may take between 3 – 7 business days depending on your location.
Please read this information if you are ordering frozen food.
- We can ship frozen food. All frozen foods are shipped in an insulated cooler, your items will remain chilled on delivery.
If you need your order by a certain date please reach out to us via email or phone, choosing Express shipping, does not guarantee that your order will be considered a rush delivery. If it's not possible for your order to arrive by your desired date, we will notify you by e-mail.
We do not accept returns of food items due to hygiene concerns.
For local deliveries, please go through your order when it arrives. If there is an item you are not happy with, you can hand it back and we will replace the item or issue a refund. Food items cannot be returned after we leave because of hygiene concerns.
We offer full refunds for any product delivered damaged. All we ask is you provide a receipt, confirmation number, and proof of damage. Any discounts used, except for shipping discounts, will be subtracted from the refund.
Refunds can only be made to the credit card or account used for the purchase. Once your refund is approved, we will issue a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
For more questions, please send us an email at firstname.lastname@example.org